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Remote Customer Support for USB Devices

Increase your productivity and efficiency with a simple solution for remote diagnostics and maintenance of USB devices

USB Network Gate allows accessing and working with remote USB devices via Internet or local network as if those devices were connected to your computer directly. There is no distance limitation for USB Network Gate!

Available for Windows, Linux, macOS and Android

When maintenance becomes an issue

Your company needs to support your clients' USB devices regularly. It often happens that technical support and maintenance of products become a real problem for manufacturers, distributors, and their customers. The reason for this is that to be fixed or supported by an expert, a USB device must be connected to a specialist’s computer directly.

To make this possible, manufacturers need to either send their service specialists to a customer site, or ask a client to send their USB based equipment for diagnostics. As a result, the troubleshooting service becomes a costly and time-consuming process.

How USB Network Gate solves it

Support Operator License allows you to offer remote support for USB devices no matter how far away your clients are. Simply install USB Network Gate on your client's computer and on the computer of your tech support person and you can remotely access and work with USB device that requires the solution from you.*

Connected over the Internet, remote USB devices will appear on technicians’ computer as though they were attached to their machine physically. If you are developing or supplying equipment that can be supported via a USB interface, USB Network Gate will save you time and money.

Thanks to our flexible pricing you will be able to choose the most suitable license for you according to the number of your clients asking for support and time needed to resolve their issues. Please contact our Sales department for all the details.

For more information on Support Operator License terms and conditions please check this EULA.

* Note that a computer where UNG server host is being installed should have a public (static) IP address for making connections over the Internet possible. You might also need to adjust port forwarding on your router for these ports.

If you are interested in a quote for Support Operator License and want to discuss all the conditions, please contact our sales team.

USB over Network — your efficient remote tech support tool

Redirect USB over network

Redirect USB devices over LAN, Wi-Fi or Internet and use them from remote computers. You can share various devices, such as MFD, scanners, webcams, etc. These devices will be accessible at a remote computer as if they were really connected to it.

USB passthrough for virtual machines

USB Network Gate organizes a USB devices passthrough from host OS to virtual machine. It makes possible using USB devices on a virtual machine as if they were connected to it directly. USB to Ethernet Connector supports VMware ESX/ESXi, Citrix XenDesktop, Microsoft Hyper-V.

Fast response to customer needs

Provide your clients with a prompt online repair service. USB Network Gate is the fastest way to run remote diagnostics of USB devices.

Moreover, there is the option for Remote iPhone Sync
and Android Remote Access using our USB accessing solution.

Multi-platform compatibility

A computer you want to connect to with USB Network Gate can be Windows, Mac, Linux, or Android. The cross-platform connectivity offered by HelpWire widens the possibilities of mixing client/server connections in different combinations.
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USB Network Gate

• 14-day trial
• You can share only 1 local USB-device
Windows XP (32-bit and 64-bit), Windows 2003 (32-bit and 64-bit) , Windows 2008 (32-bit and 64-bit) , Windows Vista (32-bit and 64-bit), Windows 7 (32-bit and 64-bit), Windows 8 (32-bit and 64-bit), Windows 10 (32-bit and 64-bit), Windows server 2012, Windows server 2016, Windows server 2019
Version 8.1.2013 (11th Jun, 2019) Release notes